Why aren't emails from the Paycircle system being received?
Troubleshooting steps if system emails (e.g. invites, reminders) aren’t arriving in your inbox
If system emails from Paycircle (like registration invites or payroll notifications) aren’t arriving, there are several quick things you can check to resolve the issue.
📨 Step-by-Step Troubleshooting
✅ 1. Check Your Spam or Junk Folder
Start by checking your email’s spam or junk folders — sometimes system-generated emails get filtered there by mistake.
✅ 2. Add Paycircle to Safe Senders
Make sure the following email address is added to your safe senders or contacts list:
📧 admin@paycircle.co.uk
🟠 3. Gmail Users – Use a Filter
If you're using Gmail and can't whitelist emails directly:
-
Go to Gmail settings → Filters and Blocked Addresses
-
Create a filter for emails from
admin@paycircle.co.uk -
Choose “Never send to spam” in the filter settings
🏢 4. Check with Your IT Team
If this is a company-wide issue:
-
Your email domain (e.g.
@yourcompany.com) may have strict filters or firewalls -
Ask IT to allowlist admin@paycircle.co.uk at the domain level
🔍 5. Check for Typos or Incorrect Setup
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Double-check that the user’s email address has been entered correctly in Paycircle
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Confirm the user has been assigned the correct access or permission level
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Resend the invite if needed
⏱️ 6. Still Not Working? Use a Backup Email Temporarily
If needed, you can use an alternative personal email address to complete setup or receive critical messages until the issue is resolved.
📩 Still Need Help?
If the problem continues or you're not sure where it's going wrong, we’re happy to investigate. Just email us at:
📧 support@intelligentpayroll.co.uk
Please include the user's full name and the email address you’re having trouble with so we can check our logs.