Why am I receiving emails from GoCardless and Xero saying my invoice is overdue?
Understanding why you’re receiving “overdue” notices — and whether you need to take action
📬 Why You’re Getting These Emails
You may receive automated “invoice overdue” emails from GoCardless or Xero when:
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We finalise your payroll later than expected, which delays the invoice generation
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The invoice date is backdated to match the original schedule
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This triggers an automatic notification from Xero or GoCardless showing it as “overdue”
🛠 What You Need to Do
No action is required from your side:
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The Direct Debit payment will still be taken automatically
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These messages are just automated alerts based on the invoice issue date
✅ Payment Will Still Be Collected
Even if you receive an “overdue” notice:
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Your invoice is still valid
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Payment will be processed as usual via Direct Debit
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There's no late fee or penalty for these types of timing delays
📧 Questions?
If you're unsure or want to double-check your payment status, we're happy to help.
Contact us here