What Should I Do If an Employee Cannot Log In to View Their Payslip?

If an employee is unable to access their payslip through the Paycircle portal, follow these steps to troubleshoot:

Confirm Email Accuracy
- Make sure the employee’s email is correctly entered in the payroll system
- Check for any typos or misspellings
Use the Correct Portal Link
- Employee login should be via: https://my.paycircle.co.uk/login
Check Credentials
- Confirm they are using the correct username and password
- For forgotten login details, use the "Forgot Username" or "Forgot Password" options on the login page
Date of Birth Issues
- Ensure the date of birth is entered in DD/MM/YYYY format
- If login fails due to a DOB mismatch, verify the stored information in the payroll system
Multiple Employer Access
- If the employee works for more than one employer, they must use a separate login for each organisation

If the issue persists, you or the employee's authorised contact should:

💬 Contact us here to request a login reset or investigate access issues.

Troubleshooting login problems for employee access to the Paycircle portal