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What is the process if there are missing payments to HMRC?

If you have missing payments to HMRC or discrepancies in your HMRC account:

  • Our Standard Role: We ensure that HMRC records match our payroll system
  • Employer Responsibility: Making payments to HMRC, ensuring they are made on time and allocated correctly is the employer's responsibility

Recommended Process:

  1. Make all relevant payments as per our payroll reports
  2. Use the correct 17-digit reference included in our email sent on the 6th of each month
  3. If you have completed these steps and there is still a discrepancy, please contact us here

We may be able to help reconcile what has been paid against what was due. To investigate the discrepancy, we'll need details of the payments made (amounts, dates, and reference numbers).