What is the process for the new Paycircle login system (Access Identity)?

Paycircle now uses Access Identity, a secure login system, for all users. Whether you're an employee, an admin, or both — the login process has changed slightly, and this guide explains what to expect.

👤 For Standard Users (One Email, One Login)

If you're using Paycircle with a single login:

Go to your usual portal:
- Employee portal: https://my.paycircle.co.uk/login
- Admin portal: https://payroll.paycircle.co.uk/login
Enter your username or email
Enter your password
Follow the on-screen steps to complete Access Identity setup
You’ll receive a verification code by email
- This code expires in 5 minutes
Set your new password as prompted
Once set up, you’ll use your new credentials for future logins

🧑‍💼 For Admin Users

Admins managing payroll for their company must:

Use a company/work email for admin portal access
Use a separate personal email for their employee portal (if applicable)
You cannot use the same email for both admin and employee access

This ensures security and proper system access separation.

👥 For Employees

Each employee must:

Have their own unique email address
Use a personal email address, not a shared or company one
(This ensures access remains active even after leaving employment)

❗Troubleshooting

If you receive an error that your email is already linked to another Access Identity account:

Try using a different email address
Or 💬 contact us here and we’ll help resolve it

🔐 Why This Change Matters

Access Identity improves:

Login security
User management
Compatibility across devices and portals

It may take a moment to set up the first time, but future logins will be quicker and more secure.