What Is the Notice Period for Cancellation?
Your notice period depends on the package you're on — here’s how it works
You can cancel your Intelligent Payroll service at any time — but your notice period depends on your package and agreement.
We’ve made this as straightforward as possible, with clear terms based on how you work with us.
✅ Standard Notice Period (Most Clients)
Most clients are on a monthly rolling contract, which means:
-
You can cancel at any time
-
A 30-day written notice is required
-
There’s no long-term tie-in, unless otherwise stated in writing
📦 Package-Based Terms
Here’s how notice periods work depending on your selected package:
Essential Package
-
Monthly rolling contract
-
30 days’ notice required
-
If notice isn’t given properly, we’ll either:
-
Process your next payroll, or
-
Bill you for the next month’s invoice in lieu
-
All-in-One Package
-
Monthly rolling contract
-
30 days’ notice required
-
Same rules apply if notice isn’t given correctly
-
⚠️ If we process employee or HMRC payments for you, your contract:
-
Is a 12-month agreement, aligned to the tax year
-
Still requires 30 days’ notice
-
May incur remaining contract fees if cancelled early
-
Premium Package
-
12-month fixed-term contract
-
30 days’ notice required
-
Early cancellations may result in remaining fees being due
📅 Contracts Tied to the Tax Year
If we make payments on your behalf, your service is likely aligned to the UK tax year (ends 5 April) for compliance and reporting reasons.
-
You can still cancel at any time with 30 days’ notice
-
But you may be billed for remaining fees through the contract term if you leave early
🧊 Cooling-Off Period (New Clients)
If you've just signed up, you’re entitled to a 14-day cooling-off period.
You can cancel with no penalty unless:
-
Payroll has already been processed
-
Services have already been delivered (activating standard notice terms)
📝 How to Check Your Notice Period
We recommend reviewing your engagement letter to confirm your specific notice requirements.
If you can’t find it:
💬 Contact us here and we’ll send you a copy.
📬 Ready to Cancel?
Before proceeding, we recommend reading:
👉 How Do I Cancel My Payroll Service?
If you're ready to begin the process:
💬 Contact us here
⚖️ Important Notes
-
All outstanding fees must be paid before cancellation is completed
-
As per our terms, we hold a lien over all payroll records until your account is up to date
-
We’ll always support a smooth offboarding process — including provider handover and final submissions