What happens with HMRC notifications when a client disengages?

When a client disengages from our services, we need to ensure they continue to receive necessary HMRC communications. Clients should be informed about their ongoing obligations to HMRC, including making final payments and any reporting requirements.

Intelligent Payroll will still be authorised and may continue to receive HMRC notifications through our online access.
This will be removed normally 60 days after disengagement.

We recommend that clients set up their own PAYE online access so they can directly view all new tax codes or changes from HMRC.

If a client is switching to a new provider, the new provider should request online PAYE access, which will automatically remove Intelligent Payroll's PAYE access.

If a client is concerned about not receiving expected communications (like payment reminder emails), they should contact us to confirm the process.