What Happens with HMRC Notifications When a Client Disengages?

When you disengage from our services, it's essential to ensure you continue receiving HMRC communications and can meet your ongoing tax obligations.

🔐 Our HMRC Access After Disengagement

We remain authorised as your agent for up to 60 days after disengagement

During this period, we may still receive HMRC notifications on your behalf

This access is automatically removed after 60 days or when a new agent is appointed

📋 Your Ongoing Responsibilities

You remain responsible for:

• Making any final PAYE/NIC payments to HMRC
• Meeting reporting deadlines
• Responding to HMRC correspondence
• Maintaining compliance with all tax obligations

🖥️ Setting Up Your Own HMRC Access

We strongly recommend setting up your own PAYE online access before disengagement:

Apply for Government Gateway access if you don't already have it

Add PAYE for Employers to your online services

This ensures you can view tax code changes, payment reminders, and other HMRC communications directly

🔄 If You're Switching to a New Provider

Your new payroll provider should request PAYE online access as part of their setup

Once HMRC grants access to your new provider, our access is automatically removed

This creates a seamless handover without gaps in agent representation

📬 Missing HMRC Communications?

If you're not receiving expected HMRC notifications (like payment reminders):

Check your Government Gateway account for messages

Ensure your contact details are up to date with HMRC

Verify that your new provider has been granted access (if applicable)

Need help with the disengagement process or HMRC access setup?

👉 Contact us here and we'll guide you through it.