What happens if we are unable to obtain HMRC agent authorisation for payroll?

HMRC agent authorisation directly impacts service quality and compliance:

• With authorisation (recommended):
  • Tax codes and student loan notices update automatically in our system
  • Direct HMRC communication resolves issues quickly
  • Real-time account monitoring ensures payment accuracy
  • Complete audit trail for compliance purposes
• Without authorisation (significant limitations):
  • Manual forwarding required for all HMRC notices
  • Increased risk of missed or delayed tax code updates
  • Potential compliance issues with student loan deductions
  • Delayed resolution of HMRC queries
  • Higher administration costs and time investment
  • Limited ability to troubleshoot payment discrepancies

HMRC authorisation process:

1. We submit an agent request using your PAYE reference
2. HMRC sends an authorisation code ("PE" prefix) to your registered business address
3. Time-sensitive action: You must forward this code to us before the 30-day expiration (click here to submit)
4. We validate the code to complete the authorisation

If your code has expired, We must restart the process with a new request. This delays full service implementation and may impact payroll processing efficiency.

Priority recommendation: Forward all HMRC correspondence to us immediately to ensure optimal service delivery and compliance.