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What happens if we are unable to obtain HMRC agent authorisation for payroll?

HMRC agent authorisation directly impacts service quality and compliance:

  • With authorisation (recommended):
    • Tax codes and student loan notices update automatically in our system
    • Direct HMRC communication resolves issues quickly
    • Real-time account monitoring ensures payment accuracy
    • Complete audit trail for compliance purposes
  • Without authorisation (significant limitations):
    • Manual forwarding required for all HMRC notices
    • Increased risk of missed or delayed tax code updates
    • Potential compliance issues with student loan deductions
    • Delayed resolution of HMRC queries
    • Higher administration costs and time investment
    • Limited ability to troubleshoot payment discrepancies

HMRC authorisation process:

  1. We submit an agent request using your PAYE reference
  2. HMRC sends an authorisation code ("PE" prefix) to your registered business address
  3. Time-sensitive action: You must forward this code to us before the 30-day expiration (click here to submit)
  4. We validate the code to complete the authorisation

If your code has expired, We must restart the process with a new request. This delays full service implementation and may impact payroll processing efficiency.

Priority recommendation: Forward all HMRC correspondence to us immediately to ensure optimal service delivery and compliance.