What happens if my Direct Debit fails?

🚫 If Your Payment Fails
We use GoCardless with Success+ enabled to manage Direct Debit payments. If your payment fails due to insufficient funds:

• GoCardless will automatically retry the payment up to three times within a four-week period

• Retries are optimally timed to increase success rates

• You can also retry manually — but only three total attempts (automatic + manual) are allowed

After three failed attempts, the payment will not be retried again.

⏸ What Happens Next
If your invoice remains unpaid after all retry attempts:

• We reserve the right to pause payroll processing

• This includes all scheduled and ad hoc runs

• You will receive a reminder if your invoice becomes overdue

💳 Manual Payment Option
If Direct Debit fails, you can pay manually to avoid service disruption:

• Contact us here to arrange a manual payment

• We’ll guide you through the process to keep your payroll running smoothly

📧 Need Help?
If you have questions about your billing or payments:
support@intelligentpayroll.co.uk