What Happens if an Approver or Key Contact Leaves the Business?

If your payroll approver, main point of contact, or admin user leaves your business, it's essential to notify us immediately.

This helps avoid missed deadlines, unauthorised approvals, or delays in payroll processing.

📌 What You Should Do

Please 💬 contact us here and let us know:

• The name and email of the person who has left

• Whether they had admin, approver, or viewer access

• Who the new authorised contact or approver should be

We’ll update the permissions and ensure all future tasks are routed to the correct person.

🧑‍💼 What We’ll Do

Once notified, we will:

• Remove or downgrade the previous user’s access

• Reassign any open payroll approvals or tasks

• Add new users as needed with appropriate access levels

• Ensure the audit trail remains intact for compliance purposes

🔐 Why This Matters

• Approver access is required to sign off payroll reports

• Missing approvals can delay pay runs or HMRC submissions

• Keeping your access list current reduces the risk of unauthorised activity

👥 Need to Add a New Approver?

Let us know:

• Full name, contact number, email and role of the new user

• Whether they need full admin rights or limited payroll approval access

💬 Contact us here — we’ll make sure the handover is handled smoothly.