What Do I Do If I Notice a Mistake After Approving Payroll?
Let us know quickly — we’ll help fix it before or after payroll is processed
If you spot a mistake after approving payroll — don’t worry. We’ll help sort it out. Just contact us as soon as possible by emailing
📧 support@intelligentpayroll.co.uk
Here’s what happens next:
🕒 If Payroll Hasn’t Been Processed Yet
If we haven’t submitted the payroll to HMRC, we can usually make the changes straight away — no problem.
🗂️ If Payroll Has Already Been Submitted
You have two options:
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Reprocess the payroll
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This corrects the mistake immediately
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A reprocessing fee may apply (see below)
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Fix it in the next payroll
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We’ll make the adjustment in the following month
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Good option for small changes like tax code updates or missed hours
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💰 Will There Be a Fee?
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If we made the mistake, we’ll fix it for free
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If the mistake wasn’t ours, there’s usually a reprocessing fee
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This is normally 75% to 100% of your regular monthly payroll fee
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It depends on the situation and the complexity of the change
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The sooner you get in touch, the more options we have to help. We're here to make corrections as smooth and stress-free as possible.