What Do I Do If I Notice a Mistake After Approving Payroll?

If you spot a mistake after approving payroll — don’t worry. We’ll help sort it out. Just contact us as soon as possible by emailing
📧 support@intelligentpayroll.co.uk

Here’s what happens next:

🕒 If Payroll Hasn’t Been Processed Yet

If we haven’t submitted the payroll to HMRC, we can usually make the changes straight away — no problem.

🗂️ If Payroll Has Already Been Submitted

You have two options:

1. Reprocess the payroll

   • This corrects the mistake immediately

   • A reprocessing fee may apply (see below)

2. Fix it in the next payroll

   • We’ll make the adjustment in the following month

   • Good option for small changes like tax code updates or missed hours

💰 Will There Be a Fee?

• If we made the mistake, we’ll fix it for free

• If the mistake wasn’t ours, there’s usually a reprocessing fee

  • This is normally 75% to 100% of your regular monthly payroll fee

  • It depends on the situation and the complexity of the change

The sooner you get in touch, the more options we have to help. We're here to make corrections as smooth and stress-free as possible.