How to Add a New Authorised Contact to Your Payroll
What information we need to grant new contact access to your payroll and support systems.
To add a new authorised contact, we require written confirmation submitted through a support ticket.
This ensures only verified individuals can access your payroll and communicate with our support team.
🧾 Information Required
When submitting your request, please include the following details:
| Field | Required Information |
|---|---|
| First Name | |
| Last Name | |
| Contact Number | |
| Email Address | |
| Position in the Company | |
| City | |
| Requires Access to Paycircle? | Yes / No |
| Requires Access to Our Support Team (via Phone/Email)? | Yes / No |
| Will they be taking over any tasks? | Task 1: Sending in Payroll / Task 2: Approving Payroll / Both / None |
| Type of Contact | Choose one: 1️⃣ Main Contact 2️⃣ Secondary Contact 3️⃣ Emergency (3rd Contact) 4️⃣ Accountant 5️⃣ Tax Advisor 6️⃣ Billing Contact |
🔐 Security & Verification
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Only existing authorised contacts can approve new contact requests.
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All details are verified before granting access to payroll or support channels.
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If the new contact does not use a verified company email domain, we may carry out an additional manual phone verification as an extra security step.
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This ensures we maintain data protection and prevent unauthorised access.
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You’ll receive written confirmation once the new contact has been verified and added.
⚙️ Access Options
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Paycircle Access – view payroll reports, employee data, and documents.
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Support Access – communicate with our team by phone or email.
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Approval Rights – send or approve payroll submissions.
💡 We recommend maintaining at least two authorised contacts to ensure business continuity.
💬 Contact Us
To add or update an authorised contact,
Contact us here