How do I switch pension providers?

Yes — switching pension providers is possible and quite common.
We recommend working with an independent financial advisor (IFA) to help you choose the most suitable new provider based on your company’s needs.

Once your decision is made, Intelligent Payroll can handle all the administrative steps to ensure the transition runs smoothly.

📋 Step-by-Step: How to Switch Pension Providers

1️⃣ Choose your new provider
Before starting, consult with an independent financial advisor or pension consultant to assess which provider best fits your organisation.
They’ll help ensure your new scheme meets all auto-enrolment and compliance obligations.

2️⃣ Notify Intelligent Payroll
Once you’ve chosen your new provider, contact us to confirm:

• The effective changeover date

• The new provider’s scheme details

• Any required setup documentation

3️⃣ We’ll set up the new scheme in our systems
Our team will:

• Add the new pension scheme to Paycircle

• Update employee auto-enrolment settings

• Adjust contributions and calculations to match the new provider’s rules

4️⃣ Close down the old pension
We’ll help ensure:

• All outstanding contributions are submitted to the outgoing provider

• Employee opt-ins and statuses are correctly transferred

• Final uploads and reconciliations are complete

5️⃣ Validate the first payroll run with the new scheme
During your first payroll with the new provider, we’ll double-check contribution rates, payroll deductions, and uploads to ensure accuracy.

💡 Tip

It’s best to plan your pension provider switch at least one payroll cycle in advance.
This helps avoid missed uploads, duplicate deductions, or compliance gaps.

🤝 When We Can Help

Intelligent Payroll can:

• Manage the setup and configuration of the new provider in our system

• Ensure contributions and deductions are accurately aligned

• Support the reconciliation and closure of the old scheme

We recommend:

• Consulting with an independent financial advisor before switching providers

• Confirming that your new scheme is fully compliant with auto-enrolment regulations

📞 Need More Help?

To start the process, raise a support ticket here:
👉 Contact us here