How Do I Cancel My Payroll Service?
You can cancel at any time by email — here’s what to include and what happens next
We're sorry to see you go — but if you’ve decided to cancel your payroll service, the process is straightforward.
✉️ How to Cancel
To cancel, please contact us by clicking below:
📧 Contact us here
In your email, please include:
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Your company name
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Your preferred final processing date (if applicable)
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The reason for cancellation
We’ll confirm receipt and guide you through any final steps, such as data handover or payroll closure.
📆 Notice Period
In most cases, your engagement terms include a 30-day notice period. If you're within your 14-day cooling-off period (after sign-up), you can cancel immediately — unless we've already processed a payroll for you.
📂 What Happens Next?
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We'll confirm your final payroll run and disengagement date
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We'll make sure all final reports and HMRC submissions are completed
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We'll ensure secure handover of any data you request
If you're switching to another provider, we’re happy to liaise directly with them to ensure a smooth transition.
If you’re unsure about anything before cancelling, feel free to reach out — we’d be happy to help or offer alternative options.