How can former employees request their P45?
P45s are available via the employee portal — here's how access works and what to do if they can't log in
Former employees can access their P45 easily via their secure online portal — even after leaving your business. However, there are a few important things to note around access and responsibilities.
🔑 How Former Employees Access Their P45
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P45s are automatically uploaded to the employee portal when an employee leaves
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Former employees retain access to their portal after leaving
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They can reset their username and password if needed to regain access
🏢 Employer Responsibilities
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It is the employer’s responsibility to ensure the employee was registered for the portal during their time with the company
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If the employee never activated their portal or can’t access it:
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They should contact the employer directly
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Employers can download the P45 from the system or retrieve it from previously issued payroll reports
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📌 Intelligent Payroll does not communicate directly with former employees.
📦 If Your Company Is No Longer a Client
If your company has since left Intelligent Payroll and needs a former employee’s P45:
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We can still help retrieve it
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A small administration fee will apply for document retrieval
✅ Summary
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✔️ P45s are stored in the employee portal
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✔️ Former employees should contact their employer if they need help
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❌ We do not send documents directly to former employees
For help accessing a leaver’s P45 or guidance on retrieving documents, contact our support team:
📧 support@intelligentpayroll.co.uk