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How can former employees request their P45?

P45s are available via the employee portal — here's how access works and what to do if they can't log in

Former employees can access their P45 easily via their secure online portal — even after leaving your business. However, there are a few important things to note around access and responsibilities.


🔑 How Former Employees Access Their P45

  • P45s are automatically uploaded to the employee portal when an employee leaves

  • Former employees retain access to their portal after leaving

  • They can reset their username and password if needed to regain access


🏢 Employer Responsibilities

  • It is the employer’s responsibility to ensure the employee was registered for the portal during their time with the company

  • If the employee never activated their portal or can’t access it:

    • They should contact the employer directly

    • Employers can download the P45 from the system or retrieve it from previously issued payroll reports

📌 Intelligent Payroll does not communicate directly with former employees.


📦 If Your Company Is No Longer a Client

If your company has since left Intelligent Payroll and needs a former employee’s P45:

  • We can still help retrieve it

  • A small administration fee will apply for document retrieval


✅ Summary

  • ✔️ P45s are stored in the employee portal

  • ✔️ Former employees should contact their employer if they need help

  • ❌ We do not send documents directly to former employees

For help accessing a leaver’s P45 or guidance on retrieving documents, contact our support team:
📧 support@intelligentpayroll.co.uk