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Employee Can’t Log In to Paycircle? Troubleshooting Login & Access Issues

How to register, log in, and resolve employee access problems in the Paycircle portal.

Employees access their payslips, P60s, and pension letters via the Paycircle Employee Portal.
If an employee can’t log in, follow the troubleshooting steps below to confirm registration, verify credentials, or request a login reset.

📝 Registration & Setup

1️⃣ Employee registration

  • Each employee must register using a unique email address (personal email recommended).

  • A registration invite is sent to the employee on or before their first payday.

  • The employer is responsible for ensuring all employees are registered.

Proper registration supports audit trails for:

  • Payslip distribution

  • Auto-enrolment communications

  • Legal and compliance tracking

2️⃣ Access creation

  • During setup, the employee creates their Access Identity login via the invite link.

  • They set a username and password and must add a personal recovery email (to retain access even after leaving).

  • If not completed immediately, Paycircle automatically sends reminder emails until registration is complete.

🔐 Login Process

To access their portal, employees should visit:
👉 https://my.paycircle.co.uk/login

  • Enter their registered email and password.

  • If they’ve forgotten their credentials, use:

    • “Forgot Password” to reset via email.

    • “Forgot Username” to recover their login name.

Payslips are automatically published to the portal on payday (usually by 9am).

📂 After Leaving Employment

Former employees retain access to the portal for up to 10 years after leaving.
They can still log in to download:

  • Payslips

  • P60s

  • P45s

Employers do not need to send documents manually — these remain available for self-service download.

🧰 Troubleshooting Login Issues

If an employee cannot log in or access their account, follow these checks:

1️⃣ Confirm the correct email address

  • Ensure the email in Paycircle matches the one they’re using.

  • Check for typos or outdated company emails.

2️⃣ Verify the correct login link

3️⃣ Check login credentials

  • Confirm correct username and password (and importantly ensure the same email is being used for both Paycircle and Access Identity)

  • If forgotten, use the recovery links on the login page.

4️⃣ Verify date of birth format

  • Ensure DOB is entered as DD/MM/YYYY.

  • If a mismatch error appears, verify the DOB stored in the system.

5️⃣ Multiple employer accounts

  • If the employee works for multiple employers using Paycircle, they must use a separate login for each company.

🔁 Still Not Working?

If login issues persist:

  • The employer’s authorised contact should raise a support ticket.

  • Our team will confirm authorisation and reset the employee’s access where appropriate.

💬 Contact us here to request a login reset or to check if the employee has completed registration.

💡 Best Practices

  • Encourage employees to register using a personal email (not a company address).

  • Ensure each employee adds a recovery email during registration.

  • Remind employees to log in regularly to keep credentials active.

🤝 When We Can Help

Intelligent Payroll can:

  • Resend registration invites

  • Reset employee login access (upon authorised request)

  • Verify user registration status

We cannot:

  • Speak directly with employees (for data protection reasons)

  • Reset access without employer authorisation

📞 Need More Help?

If employees are still unable to log in or access their payslips, contact our support team:
Raise a support ticket here