Do You Speak Directly to Employees?

No — Intelligent Payroll does not communicate directly with employees of our client companies.

If an employee contacts us directly, we’ll always politely redirect them back to their employer’s nominated payroll contact. This policy helps ensure everything is handled securely and efficiently.

🛡 Why We Follow This Policy

Here’s why we don’t speak to employees directly:

• 🔐 Data Security: Employee payroll data is confidential. Speaking with employees directly could risk exposing sensitive information.

• ✅ Accurate Responses: You know your team’s pay structure better than anyone. Payroll questions are best answered by someone familiar with your setup.

• 📣 Clear Communication: Having a single point of contact avoids mixed messages, delays, or duplicated queries.

• 💸 Cost Efficiency: This model keeps things streamlined and allows us to keep our pricing competitive for all clients.

💬 What Happens If an Employee Contacts Us?

If an employee emails or calls us, we will:

• Politely explain that we’re unable to assist them directly

• Redirect them to the appropriate payroll contact at their company

• Respectfully uphold our communication policy

✅ Tips for Employers

To help things run smoothly:

• Don’t share our direct contact details with your employees

• Set up a clear internal process for payroll questions (e.g., one contact person or shared inbox)

• Let employees know where they should go with any queries

• Consider setting up an internal FAQ to handle common questions (we can help with a template!)

Need help creating an employee-facing payroll FAQ?

💬 Contact us here and we’ll be happy to support.